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Your hub for the latest trends on the future of customer service.

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Meet Darwin: The SaaS Chatbot for SaaS Companies
November 17, 2021

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Meet Darwin: The SaaS Chatbot for SaaS Companies
November 17, 2021

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Achieving Business Continuity: An ABC Strategy for CX Leaders
August 25, 2021

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Debunking 6 Common Myths About a Freelance or “Gig” Workforce
August 9, 2021

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Core Principles of a Successful On-Demand Support Network
July 28, 2021

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In the Experience Economy, A Diverse Customer Service Workforce is Essential
June 30, 2021

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It’s Time to Ditch the Queue in Favor of Asynchronous Digital Customer Service
June 8, 2021

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5 Ways Directly Experts Differ From Contact Center Agents
June 2, 2021

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The Cost of Contact Center Agent Attrition
May 19, 2021

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How Do You Manage a Crowd Workforce?
April 28, 2021

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Customer Service Leaders are Seeking Technology that Scales — But We Need Alternative Labor Models Too
April 21, 2021

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3 Trends that Will Define Post-Pandemic Customer Service
March 30, 2021

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Who are Directly On-Demand Experts?
March 24, 2021

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