Qualified Experts Your Customers Will Love
We source, screen, onboard, and validate applicants to ensure only highly qualified experts communicate with your customers.
Depending on your preference, you can participate in the recruiting process or let us manage it end-to-end.
We’ll ask for your input to ensure our vetting process is customized to your products and services, and that only high performers are allowed onto the platform.
After experts are approved, they are invited to join the Directly OnDemand platform and complete a series of educational courses.
These courses ensure experts have a proven mastery of how to use the platform, are familiar with customer service best practices, and have agreed to abide by our strict code of conduct.
We continue to monitor performance and availability to ensure we have a high-performing network to not only meet, but exceed your expectations.