Case Studies

Case Studies

Hear how we are partnering with leading enterprises to deliver transformational customer service outcomes.


90% customer satisfaction…it worked, it worked well.

Michael Lawder
SENIOR VICE PRESIDENT, CUSTOMER CARE

90% customer satisfaction…it worked, it worked well.

Michael Lawder SENIOR VICE PRESIDENT, CUSTOMER CARE

Hear how LinkedIn delivers great self-service, absorbing volume during new product launches and unexpected spikes, and enabling agents to focus on serving premium customers.


Directly changes how companies think about AI and how they deliver customer service.

Leo De Luna

MANAGING DIRECTOR

Hear how Autodesk supports self-service by leveraging engineers and architects to solve complex customer inquiries.

Learn how Republic Wireless has prevented 30% of tickets from reaching the contact center and delivered self-service at over 90% CSAT.

Hear how Nextdoor was able to prevent a large number of tickets from reaching their contact center by tapping neighbors to power self-service.

Learn how MobileIron has delivered a self-service solution at an average of 93%+ CSAT.

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