Customer Service
Customer Service


Scale Messaging Without Headcount

Directly’s OnDemand messaging solution provides both automation and highly flexible staffing to deliver an effortless customer experience.

Directly OnDemand is here to help. We’ll monitor the messaging channel to automate common questions, engage on-demand experts to provide live assistance, and only escalate to agents when needed.

Generate a Library of Answers at Scale

Generate and serve peer-reviewed responses within the messaging channel that specifically address repetitive customer inquiries.

Our experts provide you a library of answers at scale — validated through peer review — that are served only when relevant for your customer.

Add Experts Instead of Headcount

If a customer needs human help, seamlessly engage on-demand experts within the digital channel to provide live assistance.

Our flexible network of experts can scale up during surges, seasonal shifts in volume, or market disruptions, all without breaking your budget.

Significant ROI

Customers who are able to scale their messaging channel with Directly experience fewer phone calls and significantly reduced burden on your call center.

Our customers have increased CSAT up to 20% while resolving 50-80% of all messaging contacts at lower cost.