We’re in this together. Learn how we’re helping companies meet customer needs during the crisis here.

 
Microsoft Logo

Microsoft

LinkedIn Logo

LinkedIn

Airbnb Logo

Airbnb

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Autodesk

Samsung Logo

Samsung

SAP Logo

SAP

360° View of Your Customer Issues

At the heart of the Directly platform is a deep understanding of dynamic customer needs. This allows customer support leaders to choose the right mix of automation and human support to achieve their business objectives.

  • Identify what to automate
  • Deliver intelligent routing
  • Deploy smarter bots

  • A deep focus on CX
  • Personalize every interaction
  • Improve CSAT by up to 20%



Customer Experience Comes First

We put customer experience at the center of everything we do. Our platform integrates into the contact center and understands every customer issue, so that when you automate or route to human support, every customer receives exceptional service.

  • Deliver AI with empathy
  • Personalize every interaction
  • Improve CSAT by up to 20%


Integrate into Any Tech Stack

We don’t believe in rip and replace. Our simple APIs enable seamless integration into your messaging applications, virtual agents, contact center platforms and leading CRM applications to deliver significant business impact right away.

  • Integrate with leading CRMs
  • Integrate with popular messaging apps
  • Limited development requirements

Resilience In Action

 
  • Speedy reply to my question & had all of the information I needed.

    Republic Wireless testimonial
    5/15/2020

  • Microsoft Logo

    Extremely helpful from start to finish. Thank you so much!

    Microsoft Windows testimonial
    5/15/2020

  • LinkedIn Logo

    Incredibly effective response – helped me solve my problem in no time.

    LinkedIn testimonial
    5/14/2020

  • Autodek Logo

    Very helpful, with excellent product knowledge.

    Autodesk testimonial
    5/13/2020

  • Microsoft Logo

    Amazing support! Knew exactly what the issue was the second I asked.

    Xbox testimonial
    5/13/2020

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