Trusted experts. Trusted platform. Trusted company.
Powering your customer service with Directly means trusting your expert network to deliver better answers, trusting our platform to safeguard the privacy and security of your users, and trusting our team to stay several steps ahead of where the industry is going.
Our early investors include senior executives from Airbnb and Uber, and we’ve leveraged the core principles of these platforms to help you build trusted networks that deliver better answers.
Skill, language, and grammar tests ensure only your highest-ranked users answer questions and write automations.
Expert onboarding and education guarantee your experts stay current in order to continue helping customers.
Reputation and skill-based routing promote high performers and demote poor performers, driving high quality answers.
Respect for personal privacy is core to Directly. We believe the GDPR sets important new standards for personal privacy protection, and we’re building our platform to meet and surpass this standard.
EU and Swiss Privacy Shield describe our privacy certifications on the U.S. Department of Commerce website.
Customizable PII filters allow companies to extend our standard PII filters to their business, including custom information objects and types.
SOC 2, Type II Audit certifies our procedures for organizational oversight, vendor management, risk management, and regulatory oversight for security, availability, and confidentiality.
3rd party penetration testing from leading security firms includes black box testing and white box code audits.
Internal and external network vulnerability scans protect hosting and dev ops environments.
Building relationships with companies and experts includes clear contracts written in plain English.
Our Enterprise MSA describes the relationship between us and our corporate customers.
Expert onboarding, education guarantee your experts stay current in order to continue helping customers.
Our Terms of Service structures the relationship with experts who work in different networks.