WEBINAR: Resilience – The New Customer Service Imperative

The recording of this webinar is now available

COVID-19 has been jarring to everyone, with customer service organizations facing unprecedented operational challenges. Contact center closures and work-from-home agent workforces have exposed the limitations of relying on a legacy contact center model.

How do we create a better customer service model today for a tomorrow that we can’t possibly predict? 

Directly CEO Mike de la Cruz and Michael Lawder, current CXO at ASAPP and former CX leader at Samsung, Electronic Arts and Apple, discuss how to build a dynamic and scalable support model that not only improves the customer experience, but can also withstand any future crisis.

In this webinar from July 15th, you’ll learn:

Emerging CX trends to best adapt during the current crisis

How to accelerate digital transformation with minimal budget

Tactical tips on how to build a dynamic, resilient support model