Directly is a pioneer in crowdsourced artificial intelligence for customer service.
We combine patented AI technology and thousands of on-demand experts to deliver world-class customer service that consumers love.
Companies like Airbnb, Microsoft, and Samsung partner with Directly to improve the customer experience, boosting CSAT by up to 20% while significantly reducing contact center volume and saving millions per year.
Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.
Mike de la Cruz
Co-founder, VP PRODUCT
VP People & Places
VP Legal & Corp Dev
Get in touch
333 Bryant Street #250
San Francisco, CA 94107
(800) 787-3176 Ext. 6