The time to go live is four hours across several days on average. Directly's customers see 92% customer satisfaction ratings, 6 minute response times, and 2 times the savings within days.
Connect to Desk.com, jive, Lithium, Microsoft Dynamics, Oracle, Salesforce, SAP & Zendesk.
Directly’s high-performance routing engine sends customer questions and helpdesk tickets to your expert users on their smartphones.
No platform fees! Simply set the cash reward for resolved tickets and watch your experts race to help customers.