Transform Your Ticket Form
Stop Cases Before They Happen
Ask your customer the simple question ‘How can we help you?’ and we’ll provide you a library of answers at scale — validated through peer review — that are only served when relevant for your customer.
If there isn’t a match, the customer can submit a ticket like usual.
Provide Live Assistance with Community Experts
Qualified experts are able to resolve most non-account related questions, leaving only complex account & billing questions for your agents.
Fewer Tickets, Higher CSAT
Customers who convert their ticket form to a messaging channel with Directly experience a significantly reduced burden on the call center.
Our customers have increased CSAT up to 20%, saved 90% per interaction, while resolving 50-80% of all contacts via the messaging experience.