Strategically Shift Volume from IVR to Messaging
Identify When to Offer IVR → SMS
Our proprietary NLU model listens to the voice of the customer within your IVR to identify customer intent, predicts what can be successfully resolved via messaging, and offers the customer the option to receive an SMS.
Automatically Resolve Inquiries
In addition, seamlessly integrate one of our partner virtual agents to configure more complex, automated conversations within the digital experience — with our platform doing most of the hard work — so you don’t have to.
Offer Community Experts
for Live Assistance
Qualified experts are able to resolve most non-account related questions, leaving only complex account & billing questions for your agents.
Get a Clear Return on Investment
Our customers have increased CSAT up to 20%, saved 90% per interaction, and reduced the number of phone calls by up to 40%.