Experts are asked to review frequently asked questions and author answers that can universally solve the issue.
Identify Repetitive Questions
We use state-of-the-art natural language understanding and machine learning to understand customer intent and automatically flag common questions.
Write and Serve Content
Our platform prompts experts to review frequently asked questions and author answers to universally solve the issue.
Multiple experts are asked to write an answer to the same question, and we use A/B testing and peer review to ensure the most current and highest performing answer is served to your customers.
Optimize and Improve Results
This continuous process results in higher rates of automation over time, serving your customers with fast and incredibly helpful automatic answers.