Better customer service. Fewer tickets.
A single platform to automate and modernize your CX workforce. Harness the deep product knowledge of your expert users to deliver transformative results.
Our platform offers:
Automatically deflect customer inquiries in the authentic voice of your trusted experts with AI and machine learning.
Increase resolution rates
Improve the self-service experience
Reduce tickets to the contact center
Route inquiries to a network of your product experts when the user needs more help, resolving tickets with faster response times, higher CSAT, and lower cost.
Route to the best (not the next) expert
70% college or advanced degrees
High CSAT, top performers thrive
APIs & Integrations
Integrate into your existing tech stack, helpdesk or CRM, and use our APIs to integrate with any help center, mobile app, chat, messaging, CRM, or BI system.
Email, web, chat, messaging & IVR support
Easy integration into current reporting & BI
In-depth API integration and support
Enterprise Security & Privacy
SOC-2, Type II certified and GDPR compliant, and EU-US Privacy Shield certified by the Department of Commerce.
SOC-2, Type II certified
EU-US Privacy Shield certified