Connect to your helpdesk
or community
Give your expert users
on-demand apps
Route tickets and questions
to your best experts
Reward experts for
resolving tickets and questions

Connect to your helpdesk or community

Our help desk apps identify tickets and questions that can be quickly resolved by experts in your company and community.

Helpdesk connectors

Open tickets to your expert users by customer type, question category, keyword, opt-in/out auto-responder, or time of day.

Community connectors

Route unanswered questions to your expert users for fast resolution

Personal information filters

Security filters and moderation block personal and account data from reaching external experts.

Give your expert users on-demand apps

So they can help others whenever they want, wherever they want.

Cross-platform apps

Experts use iOS, Android or web apps, which all stay synced across platforms.

Active alerts

Experts receive smartphone, text and email alerts for eligible questions.

Skills tests and training

Experts take in-app skills tests and training to earn eligibility.

Route tickets and questions to your best experts

Our routing engines match tickets and questions to your most relevant experts to dynamically enhance performance.

Skill based routing

Experts are matched with tickets based on skills and language competence.

Reputation routing

Experts earn high question volumes based on speed, helpful ratings by customers and accuracy ratings by experts.

Escalations

Experts and triggers can escalate questions that require higher-level assistance.

Reward experts for resolving tickets and questions

Engage and reward your loyal and expert users for their help.

Performance rewards

Set cash, credit or non-profit donation rewards that experts earn when they resolve a ticket or question.

Benchmarking/metrics

Measure your experts against your support team on CSAT, response time, and resolutions.

Customer testimonials

Capture and promote hundreds of customer testimonials left by customers after working with experts.