to your best experts
resolving tickets and questions
Connect to your helpdesk or community
Our help desk apps identify tickets and questions that can be quickly resolved by experts in your company and community.
Open tickets to your expert users by customer type, question category, keyword, opt-in/out auto-responder, or time of day.
Route unanswered questions to your expert users for fast resolution
Personal information filters
Security filters and moderation block personal and account data from reaching external experts.
Give your expert users on-demand apps
So they can help others whenever they want, wherever they want.
Experts use iOS, Android or web apps, which all stay synced across platforms.
Experts receive smartphone, text and email alerts for eligible questions.
Skills tests and training
Experts take in-app skills tests and training to earn eligibility.
Route tickets and questions to your best experts
Our routing engines match tickets and questions to your most relevant experts to dynamically enhance performance.
Skill based routing
Experts are matched with tickets based on skills and language competence.
Experts earn high question volumes based on speed, helpful ratings by customers and accuracy ratings by experts.
Experts and triggers can escalate questions that require higher-level assistance.
Reward experts for resolving tickets and questions
Engage and reward your loyal and expert users for their help.
Set cash, credit or non-profit donation rewards that experts earn when they resolve a ticket or question.
Measure your experts against your support team on CSAT, response time, and resolutions.
Capture and promote hundreds of customer testimonials left by customers after working with experts.