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Integrations

Integrations & APIs

Directly integrates with leading CX platforms to make your automation initiatives as seamless as possible. For more detail, visit developer.directly.com

Abhishek M.
Microsoft Windows Expert
IT Support professional

Virtual Agents

Directly brings experts-in-the-loop to review VA performance, identify new types of questions, teach it how to respond, and create and update content it can use to provide answers.

Microsoft Bot Framework

Salesforce
Einstein Bot

Google
Dialogflow

Don’t see your Virtual Agent? Visit our developer page for APIs that can integrate into most modern CRM platforms

Messaging

Directly integrates with leading messaging platforms and can improve the success and round the clock coverage of these messaging channels. Expert answers can be delivered inline, automatically.

Helpshift

Don’t see your Message? Visit our developer page for APIs that can integrate into most modern CRM platforms.

CRM

Directly integrates with leading CRM platforms, recording support interactions and engaging agents when needed.

Microsoft Dynamics

Salesforce
Service Cloud

Oracle Service Cloud

Zendesk

 

Don’t see your CRM? Visit developer.directly.com for APIs that can integrate into most modern CRM platforms.

Our APIs

Want to integrate with a CX or enterprise system that’s not listed above? Please visit developer.directly.com