Platform

Intelligent Automation = Better CX

Our expert intelligence platform leverages best-in-class machine learning, trained by thousands of subject-matter experts, to analyze contact center interactions and strategically answer, automate, and prevent customer issues.

Ben N.
LinkedIn member since 2011
Professional recruiter

Our Intelligent Automation Solutions:

Managed Virtual Agent

Our Managed VA solution delivers an automated conversational experience, integrating bots and human agents across all digital channels to provide a single, unified customer experience.

Automatic Answers

Call our API and insert automatic answers, matched to intent, into any digital messaging channel to resolve informational or transactional use cases in-line and in real-time.

Expert Answers

AI-powered predictive routing determines which questions are best handled by a network of subject-matter experts, who provide live assistance over digital messaging channels.

Insights

Receive in-depth insights into the issues your customers are having that can be immediately shared internally to the right stakeholders to work on preventing the issue.

Integrations

Integrate into your existing tech stack, helpdesk or CRM, and use our APIs to integrate with any virtual agent, mobile app, chat, messaging, CRM, or BI system.

  • Out of the box integrations
  • Easy integration into current reporting & BI
  • In-depth API integration and support

Enterprise Security & Privacy

SOC-2, Type II certified and GDPR compliant, and EU-US Privacy Shield certified by the Department of Commerce.

  • SOC-2, Type II certified
  • GDPR compliant
  • EU-US Privacy Shield certified

 

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