8+ years in the wireless industry ranging from: Retail Customer Service, Retail Sales, Retail Store Manager. All experience is customer facing, not call center. Verizon Corporate employee (not your authorized retailer/reseller.)
Just to explain to you June, the reasoning of the suggestion to dial *73 is to cancel any call forwarding that might have been accidentally set up via a pocket dial (actually can happen easy because *71 is the way to set up call forwarding and the buttons are all on the same side of the phone). The *86 is used to connect to voicemail.
If this method works to dial *86, but not the normal way you connect to voicemail (like lets say you normally hit a button that says call voice mail and it still fails) let us know as this just means the routing digits in the phone settings are incorrect.
Innovative, results-driven senior manager with 12+ years experience steering successful projects, and building teams in the wireless telecommunications industry (12+ years), financial sector, COTS software and consulting. Pragmatic, resourceful leader with a track record of improving software organizations through tools and tailoring processes to the organization.
Project work encompasses the entire spectrum of large mainframe applications, web technologies, and enterprise applications in n-tier architectures.
o Full SDLC experience in a variety of roles and organizations, and approaches projects with an emphasis on meeting business requirements, delivering process innovation, conformance and efficiency, and providing the highest ROI and business value.
o Built several, high performing QA teams from the ground up and developed structured test programs, infrastructures and tool frameworks for teams in matrixed, functional and projectized environments.
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Look in your contact list and see what number is assigned to VM. You can set up a speed dial of your cell phone number and you will get into VM.
Also from the main screen, choose MENU>SETTINGS>CALL>VOICEMAIL SETTINGS and insure *86 is your VM number.
If the number is correct in your contact list, you may have to call into tech support as a pointer may be pointing where it should not be. I read on here of others who had your issue and it was corrected within 30 seconds.
800-922-0204 Option 3 when to the menu tree, you must call from another phone than your cell.