I have a samsung illusion prepaid, and it is locked and is asking for a gmail account to unlock...

I have a samsung illusion prepaid, and it is locked and is asking for a gmail account to unlock and mine did not work so i need to reset my phone and i do not know how, could you help me?
Sarah asked this question 2 years ago
  • Verizon Wireless • 563 answers • 87% helpful

    To do this you can follow these instructions: http://m-support.verizonwireless.com/clc/device...

    Turn the phone off
    Press and hold both volume up and volume down and the power key at the same time until you reach a recovery screen.

    Use the volume down key to select wipe data / factory reset and then the home button to initiate it. Then follow the prompts from there.
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  • Verizon Wireless • 474 answers • 77% helpful

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