Ask a question – describe your problem in detail.

Get help from experts on:
    more options

7 minutes

Average Response Time

I can't add money to my phone - help please

I can't add money to my phone - help please
Jason asked this question 7 months ago
  • Lphockey

    I love assisting customers and making sure your taken care of. Let me assist you

    This expert is helping you out because there weren't many active Verizon Wireless experts.

    Accepted answer

    Have you tried going to your local area Verizon store? You can also call customer service representative at 8882976804

    5 comments
    • Lphockey

      I hope this helps you out and I would also want to thank you for taking the time to use our online service. It means a lot to us and we strive to provide the best service we can for you & If you like the answer I provided for you then could you please hit the green smiley face and then click the "accept this answer" under our discussion or "don't want any more answers" under our names if you are satisfied with my response as well please to close the question as this is how we get graded and thank you again for the support & its been my pleasure assisting you.
    • J

      Jason

      Hi Mario, I went to my local Verizon Store a couple of different times about the issue and they told me I hand to contact customer service to get this fixed. This is aobut the 4th time this has happened to me now.....somehow the setting or configuration or something on my phone is messed up. I have added money to my phone w/o any problems tens of times in the past years with a credit card on file through the automated system.
    • J

      Jason

      How do I call customer service directly from my cell phone?
    • Lphockey

      I would call customer service then and ask for a supervisor or technical support supervisor and explain the situation and they should be able to fix it. There should be notes on your account about the past times you called as well so they can see how frustrated you are. I apologize for the inconvenience this has been.
    • Lphockey

      611 will call them from you phone or the number I provided earlier