Very tech savvy and very thorough. If I need to further explain something or you have more questions to ask don't hesitate as I will follow up. I also know just about anything about any device the wireless side of the company provides. Software quirks, pricing, plan compatibility (I'm very knowledgeable with Alltel heritage plans, et cetera). I can tell you exactly what to say to customer service if you have to call them to get them to understand your issue. I do it frequently for my parents, friends, et cetera, actually. I know about global products and services, plans, et cetera. I'm up for a challenge so if you think it is impossible, throw it at me.
Is it a pin/pattern lock, sim lock, or puk lock? For sim of puk call 800 922 0204 and ask, or go to my verizon, my device, unlock codes. Pattern or pin needs a reset with the google account. If you don't know it go to accounts.google.com and try to recover it. Otherwise you have to wipe your phone.
Experience in troubleshooting and performing hardware replacements in PCs, smartphones, basic cell phones, printers, and other electronics including game consoles and GPS units. Experience in software troubleshooting, OS and rom installs, security handling including manual virus and malware removal.
Recent companies: Office Depot, Verizon Wireless (current)