I've worked at VZW for the past 3 years, and I am an expert at all things policy, billing, and technical. I will tell you exactly what I'd tell you if you called in and got me on the phone. Honesty is my policy; if you don't like what I'm saying, that's fine, but I assure you I speak the truth :) Thanks for choosing Verizon Wireless!
If you're with Verizon Wireless, then you call your phone number. When it starts to play your voicemail greetin (e.g. thanks for calling ken, leave your message) press #, then enter your password and use it as you normally would :)
I have been a part of the wireless industry since 1997. I will do my best to answer your questions with my wealth of knowledge. Sometimes the truth may not be what you want to hear... you are dealing with somewhat of a monster, aka Verizon.
Call your own phone number, allow for your voice mail to pick up (don't answer the ph), and press # to interrupt the greeting. Proceed with following directions with entering your PIN. If you don't remember your PIN or have further trouble call 611 from that phone for futher assistance.