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What is the policy for refund for an airline ticket in the case of death of the passenger?

What is the policy for refund for an airline ticket in the case of death of the passenger? I know I would probably need to send a death certificate. What would the process be? Also would family members be able to get a refund?
Darla asked this question 3 years ago
  • United Airlines • 206 answers • 98% helpful

    Simply request the refund by email to refunds@united.com and scan in the death certificate and attach to the email request. I can't say how long it will take due to the merger and the many issues involved, but you will get a refund and once it is processed you should see a credit to the original form of payment( this will be to the card and if account is closed the bank will mail a check to the cardholder's address) in 7 to 10 business days. So the refund received is based on the processing date. Sorry for your loss.
  • 13006 answers • 92% helpful

    This expert is helping you out because there weren't many active United Airlines experts.

    Family members on the same reservation are entitled to a refund at the same time. You can also go online to United.com to make the request. Click REFUNDS. I am so sorry for your loss.
  • United Airlines • 107 answers • 100% helpful

    Hi Darla!
    I just wanted to add something to the other answers here.
    There will be a full refund if it is the passenger who has passed away.
    For other family members there will be a $50 processing fee per passenger that will be applied.
    Good luck!