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What is the exception policy for travel waivers of tickets issued between Feb 17th -Feb24th in...

What is the exception policy for travel waivers of tickets issued between Feb 17th -Feb24th in the tri state area of NY due to Hurricane Sandy. These were tickets issued for winter break and with schools closed the entire week of Sandy they are making up the loss of time by cancelling the winter break. These are for teachers.....
Bernadette asked this question 2 years ago
  • United Airlines • 10154 answers • 96% helpful

    Bernadette,
    You do have an unfortunate situation. This will need the assistance of one of our supervisory agents at 1 800 300 1547. At this time there is no such waiver, however these supervisors are equipped with authority to allow such waivers. Goodluck!
  • 13006 answers • 92% helpful

    This expert is helping you out because there weren't many active United Airlines experts.

    United was offering waivers for interrupted travel during and immediately after the hurricane. There is no waiver for tickets that far in advance unfortunately. It never hurts to contact Customer Care at United.com and ask for an exception. If you have a non-refundable ticket you won't get a refund but you may be able to reschedule your ticket for a later date. If you want to speak to a Manager in person head for the airport ticket counter. Best of luck!
  • United Airlines • 3418 answers • 92% helpful

    Exception Policy (Sev 1) EWR/NYC - February 14 - 25, 2013

    Hello All,

    We implemented an exception policy (Sev 1) for New York/Newark. Due to the effects of Superstorm Sandy, the New York City public school system canceled its February, 2013 mid-winter break.

    We implemented the exception policy to allow customers flexibility to reschedule their February vacation plans.
    Cities Impacted: EWR / HPN / JFK / LGA
    Travel Dates: February 14 - 25, 2013
    Sev 1 – Customers are permitted to make a change to travel plans with the change fee waived.

    United Sales provides travel agencies with a waiver code that they can view online (TAIC) so they can process changes.
    1 comment
    • United Airlines • 3418 answers • 92% helpful

      difference in fare will be due, if that is the case
  • United Airlines • 1211 answers • 90% helpful

    Hi Bernadette,
    There were several waivers put in place you will need to speak with a agent directly so that the correct waiver will be applied correctly.