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How much will it cost to cancel a flight with United Airlines?

How much will it cost to cancel a flight with United Airlines?
Jean asked this question 2 years ago
  • United Airlines • 9829 answers • 96% helpful

    Accepted answer
    I am going to assume that you purchased a non-refundable restricted ticket for a domestic USA flight. If this is not the case, please provide more information and I can help you more specifically. I also assume that you do not have trip insurance.

    So your plans are changing and you will not be traveling on your ticket. You can cancel the flight at NO CHARGE, however, the ticket will not be refunded. Should you have another travel opportunity within one year of purchase, you would have to pay a change fee and any difference in fare for the reissued ticket. Your ticket if wholly unused can be rescheduled or entirely changed cities. If you have an emergency situation and can provide documentation you could request a refund of the change fee only less a processing fee of $50 per person.

    Domestic penalties are generally $150 while international fees start at $150 up to $450 per person.

    Hope this helps. If you have anymore questions please reply.
    6 comments
    • J
      Jean
      Thanks for your reply. Actually, I know the answer--I was charged $100 per ticket, total of $200 to cancel our flight. I wanted to somehow officially get an answer in writing because I'm going to court next week and I want to be able to show the Judge something in writing that because of a non-paying tenant, I had to change my travel plans to shorten our trip to my son's wedding.
    • United Airlines • 9829 answers • 96% helpful

      good luck
    • J
      Jean
      Does United Airlines not have these fees in writing? Was this a certain fee because I booked thru Expedia?
    • United Airlines • 9829 answers • 96% helpful

      Yes there is a $25.00 reissue fee for booking through anywhere but United. But the change penalty is $100.00 per person for a USA domestic ticket.
      The contract of carriage explains in Rule 5, M about the reissue fee:
      http://www.united.com/web/format/pdf/Contract_o...

      The change fee is on your confirmation email after you made the change. Its in small writing under the total fare amount. These fees are spelled out in the fare rules, but I am not sure if you can access this after the sale. If you were to make a
      "fake" purchase on United.com just do not put in a credit card, you can print the fare rules. When you get to the total amount of purchase, before payment page, there is a small link in blue that says FARE RULES AND RESTRICTIONS. Click this link and it will take you to all the rules about your fare including the change penalties. I would print this out if you need more documentation.

      Willing to help with any other questions. Accept my answer and give me a smiley face if you think I am helping you.
    • United Airlines • 9829 answers • 96% helpful

      Jean, most credit cards give you access to recent and past charges at their online website. I suggest that you go online and print this page as well. The website is usually somewhere on the back of the card in really small print. Good luck with your court date.
    • J
      Jean
      Thanks for all your help! I will go to that page and print it. Unfortunately I paid with a VISA checkcard, not a credit card. I cancelled the trip so there is just their refund on my bank statement, less the $200, know what I mean? Thanks for your help!
  • United Airlines • 3415 answers • 92% helpful

    If it is a Domestic Ticket for travel with in the United States or Canada, Non refundable tickets carry a $150 service fee for changes, we generally collect this once you reschedule your travel, you have one year for date of ticket issuance to get ticket exchanged if it is wholly unused. Tickets are non transferable to another person. But by all mean cancel current travel plans if not going to travel, because if you neglect to call and cancel the ticket will retain no value.
    2 comments
    • J
      Jean
      Thanks for your reply. Actually, I know the answer--I was charged $100 per ticket, total of $200 to cancel our flight thru Expedia. I wanted to somehow officially get an answer in writing because I'm going to court next week and I want to be able to show the Judge something in writing that because of a non-paying tenant, I had to change my travel plans to shorten our trip to my son's wedding.
    • United Airlines • 3415 answers • 92% helpful

      Again a lot of different factors, for different markets the Tariff rules are the legal grounds for those factors you spoke of, which you would need under what's called their fare basis code of a published fare! So all of our communication generally here speculation since we do not see the actual ticket ! So not much communication here can be used in any legal forum anyway! It's merely guidance, and support
  • 13006 answers • 92% helpful

    This expert is helping you out because there weren't many active United Airlines experts.

    When you buy non-refundable tickets, make sure to purchase travel insurance. You never know what can come up. These type of tickets are well-known in the airline industry and allow you to reissue with a penalty plus the difference in a new ticket price. In the end, even though they may be cheaper, if you make changes it could render them eventually worthless.