How do I get a phone number to customer care for a refund that was submitted 8 weeks ago?

How do I get a phone number to customer care for a refund that was submitted 8 weeks ago?
Lynette asked this question 2 years ago
  • 13006 answers • 92% helpful

    This expert is helping you out because there weren't many active United Airlines experts.

    It does take an exceptional amount of time to receive a refund. If it is not too late, you may be able to dispute the charge with your credit card company. Otherwise, keep checking the status at 800-932-2732. Good luck!
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  • United Airlines • 10557 answers • 96% helpful

    Lynette,
    It is currently taking about 8 weeks to process refunds. I will give you some more info shortly.
    2 comments
    • United Airlines • 10557 answers • 96% helpful

      There is a number for our refunds accounting department. They answer phones from 8am -4pm Monday to Friday. Sometimes when they are very busy they do not answer the phones. You will need your refund reference number or your confirmation number for your ticket.
      1800 932 2732
    • United Airlines • 10557 answers • 96% helpful

      If you still do not get any results, here are some additional resources:
      First, complete the Customer care form with your complaint.
      http://www.united.com/web/en-US/content/Contact...

      Customer Care
      United Airlines, Inc.
      900 Grand Plaza Drive NHCCR
      Houston, TX 77067-4323

      1866 698 2006 to speak with "Customer Care"

      United CEO Jeff Smisek email: jeff.smisek@united.com

      United VP of Customer Relations email: Martin.Hand@United.com

      If you are still not satisfied, send your complaint and any customer care email to DOT.


      Aviation Consumer Protection Division, C-75
      U.S. Department of Transportation
      1200 New Jersey Ave., S.E.
      Washington, D.C. 20590

      Website
      http://airconsumer.dot.gov/