Continental lost my bag back in October (2011).
Global resources for your trip. Currently Position- United Club; Main customer contact at the airport...
Hello Samer, Im glad to hear that at least you got some money back. I know it is not enough from what you re expecting but right now the only alternative I can see is to file a claim in the Aviation Consumer Protection link below,
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Fly by Night and Day
3 Decades of Experience working for United Airlines!
Continental is only required by law to give you the limit on the contracts of carriage. If you are transporting items that are worth more than that, then you will need to use the services of a courier and insure them for the full value. They did give you a $200. voucher on top of that, so I doubt you can ask for more. It wouldn't hurt, but Continental is now United, so you are dealing with a whole new company. Good luck!
13 years with United, all as frontline (public contact) in 5 different airports coast-to-coast, smaller...
The limits are not only UA policy but legal limits set by various US laws as well as international treaties. It's basically acknowledging that you are transporting clothing and other personal effects. Gonna be tough to impossible to beat that one. Plus there's the task of proving that all that stuff was even in there.1 comment
Very helpful,great character and very resourceful
Thats more than most carriers would have replaced be thankful.
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