Continental lost my bag back in October (2011).

Continental lost my bag back in October (2011). They never found it and gave me the run-around for weeks. Then they finally agreed to pay me, but only paid the mandated $3300 (+$200 certificate) for a claim that was $5500. Those monies came in Jan and Feb in 2 separate checks. Here we are in June, and I've still replaced only half of the items in my bag. I'm very upset and really don't like the resolution on this deal. Is there anything else I can do? Can I get more travel certificates at least?
Samer asked this question 3 years ago
  • United Airlines • 1529 answers • 96% helpful

    Hello Samer, Im glad to hear that at least you got some money back. I know it is not enough from what you re expecting but right now the only alternative I can see is to file a claim in the Aviation Consumer Protection link below,

    Postal mail

    Aviation Consumer Protection Division, C-75
    U.S. Department of Transportation
    1200 New Jersey Ave., S.E.
    Washington, D.C. 20590

  • 13006 answers • 92% helpful

    This expert is helping you out because there weren't many active United Airlines experts.

    Continental is only required by law to give you the limit on the contracts of carriage. If you are transporting items that are worth more than that, then you will need to use the services of a courier and insure them for the full value. They did give you a $200. voucher on top of that, so I doubt you can ask for more. It wouldn't hurt, but Continental is now United, so you are dealing with a whole new company. Good luck!
  • United Airlines • 598 answers • 94% helpful

    The limits are not only UA policy but legal limits set by various US laws as well as international treaties. It's basically acknowledging that you are transporting clothing and other personal effects. Gonna be tough to impossible to beat that one. Plus there's the task of proving that all that stuff was even in there.
    1 comment
    • United Airlines • 598 answers • 94% helpful

      Don't forget depreciation of the value vs. replacement cost to buy new again.
  • United Airlines • 132 answers • 86% helpful

    Thats more than most carriers would have replaced be thankful.
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