Ask a question – describe your problem in detail.

Get help from experts on:
    more options

6 minutes

Average Response Time

hello, I need a ph number to contact a tech for internet in the united states

hello, I need a ph number to contact a tech for internet in the united states
barbara asked this question 8 months ago
  • ATX Cable Guy

    Time Warner Cable Technical Support (1 yr) and now Field Service Technician III (3yrs) in the Austin, TX area.

    If you have TWC's home phone service, just dial 611 from the home phone and you'll go straight into Tier 3 Tech Support. They handle all 3 core services and are usually domestically located.

    Otherwise, click the following link, enter your ZIP on the upper right and click the "call us" tab on the lower 1/2 of the screen. It'll give you various local numbers that you can call for internet support.

    http://www.timewarnercable.com/en/residential-h...

    Good Luck!!

    3 comments

    3 other experts are backing this answer

    • B

      barbara

      that's great thank you but the question that I wanted was,,,,,,,,,,,,,,,, what is the 3rd tier ph number?
    • B

      barbara

      maby my disability is really making it extreme hard for me to do more and morem im so tired tah I cant even rit now, I wwent to the web site and it was the same thing that tw has up which gives you no information, just go round and round, sorry, not trying to be mean just really fed up with tw.
    • B

      barbara

      I WROTE A APOLIGY TO YOU AND ALL WHO MIGHT SEE, I SEE U TRIED TO HELP BUT I SHOULD HAVE BEEN MORE PERCISE, I NEEDED INTERNET HELP. BUT RIGHT NOW MY DIEASE HAS TAKEN OVER, I JUST FOUND THIS SITE AND SEE THAT YOU REALLY TRY TO HELP PEOPLE, WISH YOU GUYS WERE IN THE MEDICAL FIELD, !!!
  • Gary Figueredo

    Currently a 11 Year Senior Service Technician with Time Warner Cable. Experienced in trouble shooting...

    Hi Barbara
    Unfortunately, we don't have technicians here at Directly. We provide support when customers like yourself need it.
    But to your question with speaking with a tech, that won't happen here.
    You can call Customer Support and explain the issues you are experiencing with your service. They can schedule a service technician to trouble shot the issues.

    7 comments

    1 other expert is backing this answer

    Time Warner Cable Customer Service

    can be reached at (877) 772-2253

    Gary Figueredo's tips for this call:

    Requesting a Service tech.

    • B

      barbara

      is this your number 877-772-2253?
    • B

      barbara

      or sorry a number for tw, im so tired,
    • B

      barbara

      what is it that you guys don't understand about my question. I CANT CALL CUSTOMER SUPPORT TW WITH OUT A NUMBER AND THEY MOST CERTAINLY WONT GIVE THAT TO ME, NO WHERE ON THERE IS THE NUMBER OR NOR CAN I CHAT WITH THEM EITHER,, THEY DISCONNECTED THAT, I KNOW YOU ALL MUST BE DOING GOOD OR ELSE YOU WOULDNT BE TAKING YOUR TIME BUT I GUESS THIS DIEASSE IS JUST GOT ME LOST, SORRY TO ALL WHO SEE THHIS.
    • B

      barbara

      GARY, I APOLIGIZED TO JOHN AND ALL WHO MIGHT SEE MY COMMENT, IM VERY SORRY, THIS DIEASE HAS TAKEN ITS TOLL, I SHOULD HAVE SAID I NEEDED THE INTERNET, I JUST FOUND THIS WEB SITE AND I SEE YOU TRY TO HELP. WISH YOU WERE ALL IN THE MEDICAL FIELD! THANK YOU ALL IM SORRY. BARBARA C.
    • Gary Figueredo

      I understand. There are days we get frustrated but there's always an Ice Cream cone to give us a Smile.
    • B

      barbara

      DEAR GARY, WOW, U AT THIS MOMENT MADE ME SMILE! I CAN ALWAYS USE A ICECREAM! YOU ARE THE ONLY PERSON IN THE LAST WEEK THAT HAS SAID A KIND WORD TO ME, I SEND MY HEARTFUL THANKS, I HOPE YOU HEALTH AND HAPPINESS
    • Gary Figueredo

      Thank You Barbara. Thanks for the comment...