when my receiver is set in dual mode the remote wont work and neither will any buttons on receiver
Dish Network field serivce manager.
open the right panel door on the front of the reciver. Push the mode button, if that dont work unplug the reciver for 30 seconds. if that dont work call 1800-333-3474 and have a tech bring you a new one.
I've been a tech for Dish Network for 12 years & Directv for 3 years. I also was a Paratrooper (509th)...
Ur remote might need it's remote address re done. Go to ur reciever and open the door on the right side as ur looking at it. Turn the reciever off, then press the channel up button using the buttons on ur reciever. This will take u to the system info. Then press and hold the SAT button till all 4 lItes lite up. Then press 03,04 or 05 then press the pound button. Last press the record button till ur remote address # changes. After that ur good to go. Hope this is helpful
Field Service Specialist IV
9 + years
the receiver may have froze, reset the receiver by holding the power button in right panel for 5 seconds or unplug receiver for 10 seconds and plug back in..the receiver will reboot.
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unplugg your reciever then plug back in. If didnt work call 1800333disha request a tech visit