On the front of your hopper, on the left side, press on the panel and it will open. Press the Sys Info button. When the screen pops up, point your remote directly at the hopper and press the SAT button. You should hear a beep and/or see on the screen that the remote is linked.
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I'm part of Dr. Dish and Broadband Support, our Advance Technical Team! Don't be afraid to ask the Doctor!
If you are attempting to program the remote to your television it is super easy on the Hopper/Joey; no more remembering codes! Select menu, remote manager. In the remote manager you can select television codes and have it search by brand. If that is proving difficult you can actually type in your television (or other device) model number. If you have a really oddball device you can program the remote using the original remote, it is all guided on screen. Super easy!