discontinued service after continus outages during storms and was told that was ok.
I've been a tech for Dish Network for 12 years & Directv for 3 years. I also was a Paratrooper (509th)...
Sorry u've had these problems, but when u don't complete ur contract with Dish Network they do charge u a early termination fee and for the UPS. Early cancelation can b as mush as 420.00, it's pro-rated at 17.50 a month. Sorry u weren't told that. Hope this helps, once again sorry.2 comments
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US Navy Helicopter Aircrew, Combat Search-And-Rescue (retired) Dish Network Trouble Shooter (you got...
I am very sorry for your experience with Dish, but let me clear some things up for you. I have nothing to lose or gain from information I give since I am not an employee of Dish Network, so you can be assured that I am not going to mislead you on their behalf.
1st, you can't sue for "deffamation" since Dish did not "Defame" you, ie, call you names. 2nd, you signed a contract. That contract is legal and binding. In it it states that if you end the contract early, that you will be charged for any months remaining in said contract and for the return of all leased equipment. The customer service agent you talked to should have told you about ALL the charges when you called to cancel. Now the thing to remember is, all of the phone called are recorded, so if you do decide to sue, they will just play those to a judge and I can almost guarantee that they said all the things they were supposed to say, even if they said them really fast.
3rd, If Dish has already turned it over to a collection agency, Dish has zero control over the account. You will have to deal with the agency.
Now that I've told you that, what you should have done is just call for a tech visit to re-point the dish when you were having problems during storms. Your Dish should not go out for more than a few minutes and then only during a really major storm. I always tell folks that it should take a miniature hurricane to knock it out. You may even be able to re-instate your service but you already have a bad taste in your mouth for dish and I don't blame you.
Good luck.1 comment
Dish Network field serivce manager.
You are in a tuff place. Sorry that things went south with Dish. But cant help you with any law suits. good luck