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can't get a sattalite signal.

I set up my dish for dish network like the screen says, I even have an app on my phone showing the sattelite but still no signal.

I have a Dish 500 on a tripod here at the lake. I have it hooked to my satellite in on my camper and out to the box then hooked to the tv. When I turn on my tv and go through the set up process, it says I have no signal. I have set the dish like the coordinates say by the zip code I'm in. I have also tried to use my iphone to locate the satellite and I see them but I still can't get a signal. Please help.
Donald asked this question 2 years ago
  • MikeLDISH

    I work customer support and specialize in resolving customers' issues.

    I'd like to help you with that, Donald! Make sure all cords in the back of the TV are in their proper ports and that all connections are hand-tight secure. If you're still getting no signal, unplug the receiver's power cord from its outlet for at least ten seconds and then plug it back in. Let me know what happens!

    4 comments
    • D

      Donald

      I've tried everything, I had two lines connected together and did away with that to have only one line. I've unplugged everything, plugged it back up, run tests I just don't know what the deal is. I called Dish and did everything they said. My screen says connected but no signal. I am lost. Thank you for your response.
    • MikeLDISH

      What type of receiver do you have? The model number is located on the front panel in the bottom left corner. If it's a solo receiver (intended for only one TV), you need only one cable to the receiver. That cable needs to be hooked up to the "SAT 1 In" input. If it's a duo (for two TV's), it needs a separator for "SAT 1" and "SAT 2". You'll have to cover the second eyeball with tinfoil, check the alignment, and run a check switch to see if satellite 1 will be listed in the installation summary screen. If it is, remove the foil and align the dish for the strongest signal, then run a check switch again.

      Furthermore, if you could give me your zip code and the model of dish you have, I can check the coordinates for the strongest alignment setting.

      Hope that helps!
    • D

      Donald

      Thanks for all the suggestions. I finally had someone show up at the campsite and I found out that once you have the dish tripod perfectly level, set your skew, elevation you can turn up the volume to the signal page and move the dish left or right and hear the signal strength. Got it up to 72 which is pretty good. also had to contact Dish Network and download updates for the box and the smart card. Know how to do it now. thanks again.
    • D

      Donald

      Thanks for all the suggestions. I finally had someone show up at the campsite and I found out that once you have the dish tripod perfectly level, set your skew, elevation you can turn up the volume to the signal page and move the dish left or right and hear the signal strength. Got it up to 72 which is pretty good. also had to contact Dish Network and download updates for the box and the smart card. Know how to do it now. thanks again.
  • Dish Network

    Dish Network field serivce manager.

    More then likely you will need to call dish network to have a tech come out and re point your dish for max signal strength, yes yous can try to do it on your own but without a meter it might take you all day. Pay the $15.00 service charge and get it done right the 1st time. Remember if it is worth doing, its worth doing right.

    4 comments
    • D

      Donald

      Mark, the problem is, it's a portable dish on a tripod I use with my camper. I'm at the lake right now trying to get it to work. Thanks for the response.
    • Dish Network

      I point dish all the time at campgrounds. I love those jobs cause they are so easy, in and out in 10 mins. When you call dish, they will send a tech out each and everytime you move from campground to campground. It will cost you each time. But there is no way for use on here to point your dish for you. we can only give you clues on how you could do it if you have the right tools, and a meter.
    • D

      Donald

      Mark, I have one more question, my dish is a two eye dish. I only have one cable coming from it. My camping neighbor said he thought I needed a multi select switch that connects the two eyes together if I only have one cable, I think the eyes are called LMB's. Any thoughts?
    • Dish Network

      The eyes are called LNBs for low noise blockers. If you had direct TV then you would need 2 cables. Dish network LNB work on one cable for each receiver you have. Each cable pick up Sat 110, and 119. so if you have only one receiver in your camper then you only need one RG6 cable from the LNB connected to the back of your receiver. Hope that answers your question.
  • Anonymous Dish Network Expert

    go to the menu install and run a check switch then try the station by the way what is your model number

  • Kos

    Long time Dish CSR and life long satellite and home theater enthusiast.

    Hi Donald! Sorry to hear you're having trouble. I'm guessing you are in an RV, correct?

    There are a few basic things I'd like you to check for me if you haven't. Firstly, make sure that there are no obstructions to your dish if you look down it's path from where you've set it. If no, try double checking your skew setting against the point dish screen; this is one of the most difficult settings to get exactly right. Then just make sure your feed lines are screwed hand-tight on to the Sat In port(s) on your receiver and run the check switch test. Everything should go through clear.

    The downside to being in an RV is our techs aren't allowed to touch your system. DISH techs only work with stationary dishes on a structure. You will need to check in with an authorized retailer for a professional dish pointing.

    However if you are in a stationary structure, I do definitely recommend having one of our techs out to repoint. Just call us at 1800333DISH and tell them everything you've tried thusfar.

    Regards,
    -- Kos