can't get a sattalite signal.
I have a Dish 500 on a tripod here at the lake. I have it hooked to my satellite in on my camper and out to the box then hooked to the tv. When I turn on my tv and go through the set up process, it says I have no signal. I have set the dish like the coordinates say by the zip code I'm in. I have also tried to use my iphone to locate the satellite and I see them but I still can't get a signal. Please help.
I work customer support and specialize in resolving customers' issues.
I'd like to help you with that, Donald! Make sure all cords in the back of the TV are in their proper ports and that all connections are hand-tight secure. If you're still getting no signal, unplug the receiver's power cord from its outlet for at least ten seconds and then plug it back in. Let me know what happens!4 comments
Dish Network field serivce manager.
More then likely you will need to call dish network to have a tech come out and re point your dish for max signal strength, yes yous can try to do it on your own but without a meter it might take you all day. Pay the $15.00 service charge and get it done right the 1st time. Remember if it is worth doing, its worth doing right.4 comments
Anonymous Dish Network Expert
go to the menu install and run a check switch then try the station by the way what is your model number
Long time Dish CSR and life long satellite and home theater enthusiast.
Hi Donald! Sorry to hear you're having trouble. I'm guessing you are in an RV, correct?
There are a few basic things I'd like you to check for me if you haven't. Firstly, make sure that there are no obstructions to your dish if you look down it's path from where you've set it. If no, try double checking your skew setting against the point dish screen; this is one of the most difficult settings to get exactly right. Then just make sure your feed lines are screwed hand-tight on to the Sat In port(s) on your receiver and run the check switch test. Everything should go through clear.
The downside to being in an RV is our techs aren't allowed to touch your system. DISH techs only work with stationary dishes on a structure. You will need to check in with an authorized retailer for a professional dish pointing.
However if you are in a stationary structure, I do definitely recommend having one of our techs out to repoint. Just call us at 1800333DISH and tell them everything you've tried thusfar.