I am part of a billion dollar greeting card and gifting company that is expanding in your area.. We are...
The particular receiver is in single mode. If this receiver is a Vip622 or Vip 722 open the access door on the right side and push the mode button. This will make the light under "mode" on the front panel to illuminate under the picture of the double sqares above the amber light. This will solve your issue. If not email me at firstname.lastname@example.org with your phone number and I will be happy to call you back to resolve you issue.
If they can't install it.....I can!
Either it's in single mode or possibly you are looking at the tv1 picture at the tv2 location. To fix/ check that look on back of tv2 remote there should be a sticker with the channel number tv2 has to be on. Also if you try to use the tv2 remote and tv1 does the same commands...you're in single mode. If not then tv2 is on the wrong viewing channel.
FEED ME ALL YOUR ISSUES I know pretty much everything about dish being an employee so I can help out anything...
another thing ric it could be that you have your tv set to record only on tv2 which means that when you go to a recording on tv1 its actually recording on tv2 and thats why you cant change tv2 only tv1 you can change that in the menu under prefrences
Dish Network field serivce manager.
On the front of the Dish receivers open the door to the right. Look for the mode button and push it. You should see the lights on the front change. From single mode to doul mode. If it is in single mode then you have to watch the same thing on TV 1 and tv 2. in doul mode your free.