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cannot get hd channels on showtime hbo cinemax getting error code 890

cannot get hd channels on showtime hbo cinemax getting error code 890
scott asked this question 3 years ago
  • Dish Network • 905 answers • 95% helpful

    your HD signal must be low

    go to your dish remote
    push menu (top left)
    push 6 system setup
    push 1 installation
    push 1 point dish
    select 129 satellite, transponder 17
    and wait for signal to lock
    if your signal is below 42, you may need to call for a tech visit to repoint the dish.

    tech visit w/ protection plan $15
    w/out plan $95.

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    1 other expert is backing this answer

  • Dish Network • 15793 answers • 95% helpful

    This could b a few things, U may no longer have the channels or ur hd might b out.
  • Dish Network • 1878 answers • 93% helpful

    Couple of things you can do to try to fix it unplug receiver from power outlet for about 30 seconds and plug it back in let receiver cycle and try channels also if you are using HDMI cable you might want to switch to component error 890 is a HDCP error most likely caused by a software glitch if after rebooting system you still expirienced same problems change your conection to component that should fix it until dish fix glitch on software
  • Dish Network • 1314 answers • 89% helpful

    start with a full system reset as stated above, if this doesn't fix the problem, call 1800333DISH and see if it is something they can fix over the phone or send a tech out to ensure what part of your system might be the problem
  • Dish Network • 898 answers • 97% helpful

    Sounds like your 129 sat feed needs to be repointed or the LNB replaced. either way you will need a tech visit for a small fee of $15.00 please call 1800-333-3474 to set it up ASAp
  • Dish Network • 131 answers • 93% helpful

    Hi, I would be happy to help with this issue you're experiencing. To comply with movie industry standards, DISH network, as well as all TV providers, must enforce content protection standards when required. This 890 message indicates that your TV or connection is NOT HDCP capable. It is likely your TV was manufactured before industry standards required HDCP. In order to resolve this issue you would need to change your HDMI cable out with component cables (red, green and blue). I hope this helps and if you have any further questions or concerns feel free to email me directly at Cheri.Torres@Dish.com. Thanks.

    Cheri Torres
    Social Media Representative
    DISH L.L.C.
    Cheri.Torres@Dish.com
  • 1 Private Answer