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when I push the guide button I can't see the numbers on my screen or some of the words.

when I push the guide button I can't see the numbers on my screen or some of the words. I tried hittig my format button but that does nothing. Any suggestions?
Chasiti asked this question 3 years ago
  • DIRECTV • 3448 answers • 91% helpful

    Use your actual tv remote to change the format settings
    4 comments

    1 other expert is backing this answer

    • C
      Chasiti
      I only have direct tv remote. I haven't used the tv remote in so long I think my grandson has it somewhere.
    • DIRECTV • 3448 answers • 91% helpful

      Is the directv remote programmed to your tv already? If so, try hitting the format button while in tv mode several times. See if that changes it. If not there are video settings in the menu that might have been changed
    • C
      Chasiti
      Yes the remote is programmed to my tv. I tried changing it to tv and pushing the format button and it says remote is in tv mode and does nothing.
    • DIRECTV • 3448 answers • 91% helpful

      Have u tried the buttons on the actual tv?
  • • 10 answers

    This expert is helping you out because there weren't many active DIRECTV experts.

    It could be1 of 2 things 1. Try changing the ratio from your directv remote by pressing the format button( it should be on stretch format. Or 2. Go into the menu on the tv and find format or wide or something to that effect. If you have a widescreen tv it should be on 16:9. You can change them around till you get the desired picture.
    3 comments
  • DIRECTV • 105 answers • 100% helpful

    on dtv remote press menu scroll to parental/fav/set up.then scroll to system set up scroll to bottom press reset then reset defaults
  • 2 Private Answers