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when I go to active channel I cannot access antthing.

when I go to active channel I cannot access antthing.previously I could access weatter lottarry horoscope and go to otherchannels
john asked this question 2 years ago
  • DIRECTV • 3851 answers • 92% helpful

    Accepted answer
    when you press the active button how long do you wait until you leave the screen? I've seen it take up to 5 minutes to load the page .
    7 comments
    • john
      no not at all if you are working on these systems just say so and say when they wii be done
    • john
      i find thst you cant help or tell me how to fix this
    • DIRECTV • 3851 answers • 92% helpful

      what I do know is the game lounge is being removed from DirecTV and some other interactive features may have been affected.
    • DIRECTV • 3851 answers • 92% helpful

      why a bad review? I'm taking time out of my day to try and give you some what of an answer.
    • DIRECTV • 3851 answers • 92% helpful

      I guarantee you no 1 on this site will give you a precise answer because nobody knows . every DirecTV system is different you may be having problems with your receiver for all we know . if you need any more info feel free to call 1 800 531 5000 .
    • DIRECTV • 3851 answers • 92% helpful

      thank you John ,
    • john
      thank you very much ,your suggestions worked
  • DIRECTV • 43 answers • 88% helpful

    Have you tried to reset the receiver?
    4 comments

    2 other experts are backing this answer

    • john
      if you cant help who can
    • john
      I go on game channel temp in maintence mode my next problem it says subciieber disabled then not where I goi cannot get on or off
    • john
      i reset it i did not work and why was this not suggested when i called
    • DIRECTV • 43 answers • 88% helpful

      As to why it wasn't suggested when you called, that I can't answer.
      Also, I am doing some research on this....I have had several questions about the active channel not working and checking too see if it is a known issue. Please stand by.