We received a letter from Chris Thomas asking us to come back to direct tv, and receive a $200...

We received a letter from Chris Thomas asking us to come back to direct tv, and receive a $200 visa card, well we did, did everything you guys asked us to do, but after hours of phone calls and sending me to different depts i still can not get no answers. Please help with this matter, thanks Sheri

sheri asked this question 3 years ago
  • DIRECTV • 5952 answers • 96% helpful

    You should receive the gift card by postal mail in approximately 6 – 8 weeks. If not call into customer service and ask to speak with a supervisor.
    There is other requirements to get this offer (offer can be combined with most existing base package discount offers) and with out seeing your account I could not comment further, however a customer service supervisor should be able to assist with answering your question.
    1 comment

    3 other experts are backing this answer

    • DIRECTV • 3634 answers • 91% helpful

      Sorry for all the frustration you've been through trying to get details. The biggest issue is these offers come from the Direct Sales department and the information is never put on the account. Answerman's answer is pretty well dead on. When/if you decide to talk to a supervisor (assuming you still have the letter) ask if you need to fax it to someone to get on record. If you do still have the letter you are in good shape!
  • DIRECTV • 4377 answers • 92% helpful

    Is the letter from directv or from a local retailer?
  • DIRECTV • 4437 answers • 90% helpful

    as answerman said, it does take 6-8 weeks to receive your gift card. this is a new promotion that was just added to directv. when you got you order confirmation was it listed on there? Speak with the customer retention group - they now have access to add it to alot of accounts, and if not available they can escalate it to the national sales team for you. call 1-800-531-5000.
  • DIRECTV • 16808 answers • 95% helpful

    I'm sorry to say, but if u did not call the number on that mailer u received they (DIRECTV) will not pay this... DIRECTV has 1000's of retailers all over and this is probably who mailed this.. If u call DIRECTV at 1-800-531-5000 they might b able to help u locate the retailer... Good Luck and i'm sorry...