The picture on my tv screen cuts the heads off of the characters.
what am I missing?
I know the directv system up and down. I can give you an answer to anything. I've been a technician for...Accepted answer
Move the mode switch to tv on your Directv remote and hit the format button until the picture looks good3 comments
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Anonymous DIRECTV Expert
Its the Tv format itself it has a zoom function use the tv remote to change the zoom setting0 comments
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The Super Tech Solver
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menu -settings & help - display - tv ratio. Make sure the dot is in Widescreen (for HDTV). Then hit the back button and go down to TV resolutions and make sure 1080i is checked (if not, check it). Don't worry about 1080p, just 1080i. This should fix the issue.1 comment
I currently work as a CSR for Directv. I was an installer for over 8 years for Directv and dish network. If...
Use the Remote that came with the tv as it is the easiest. If you have a format button or aspect raitio button use that on the tv itself not the directv one and that should resolve your problem.2 comments
If it ain't broke, don't fix it
Make sure your TV not your receivery is on natiive turnnd the 4:3 off. Some TVs my not have this options but similar in nature. And make shure your zoom is off and turned to 16:9 native. This option is also in your directv settings in the menu option. Already explain above. By other techy. It hard to say about the situation if your a new customer that just got set up then your TVs were never set properly. For example swapping from one provider to another or just somebody fat fingerings the the buttons:)
I can Help; I've been trained by DirecTV. I have worked as a Technical Support Supervisor for DirecTV for...
first let's verify the setting in the DirecTV receiver. From the menu, go to settings, then display, then video, in this section make sure native is off, screen format (I have mine on original format). once you have selected a screen format you like, go on to TV Ratio. make sure this is selected to widescreen 16:9. Now go to the TV Resolutions. beside the 480, 720p, make sure there is a check mark there for 1080i (don't worry about 1080p, as most shows are only 1080i). if your setting match the ones I have listed. You will then need to consult your TV Manufacturer.
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