Make sure the batteries are in correctly. If they are then you can either call 1800-531-5000 and order a new remote they are 19.99 plus tax or you can go to your local Wal-mart or Bestbuy to get one for about the same cost.
contacts were dirty, cleaned them and it works, Thanks
I currently work as a CSR for Directv. I was an installer for over 8 years for Directv and dish network. If you have a problem with Directv I can help.
then it sounds like your remote is dead. the only thing you can do is either purchase one from Wal-Mart, or lowes for about 20 dollars. or call18005315000 if you have the protection plan ($5.99 a month) you can get a new one for free
Please check to see if the batteries are working if not has the remote gotten wet , also check to see if there is dirty on the coils and if there is please clean with a dry cloth. If none of these things work they will replace the remote but you will have to pay for the shipping of the device.
being in crg (customer retention group/save team), i am the last person you will ever need to speak with to resolve you concern.
have you tried changing the batteries? 99% of the time they are not strong enough. If new batteries and it still doesn't work, call 1-800-531-5000 to order a replacement remote. if you have the protection plan the replacement is free, without the protection plan they are $15 and shipped to you within 2-3 days. Walmart also sells directv remotes.