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remote not working

remote not working
Rich asked this question 2 years ago
  • DIRECTV • 1414 answers • 91% helpful

    Could you please elaborate on what is not working with your remote?
    7 comments

    1 other expert is backing this answer

    • R
      Rich
      nothing works, put in new battries
    • DIRECTV • 1414 answers • 91% helpful

      Is the remote lite up at the top turning on?
    • R
      Rich
      no lights, none of the buttons bring a reponse
    • DIRECTV • 1414 answers • 91% helpful

      Make sure the batteries are in correctly. If they are then you can either call 1800-531-5000 and order a new remote they are 19.99 plus tax or you can go to your local Wal-mart or Bestbuy to get one for about the same cost.
    • R
      Rich
      contacts were dirty, cleaned them and it works, Thanks
    • DIRECTV • 1414 answers • 91% helpful

      Any time. :)
    • DIRECTV • 3629 answers • 91% helpful

      Hey Rich, something else that helps it work better is cleaning the sensors (on the remote AND receiver). Mine seem to get dirty a lot!
  • DIRECTV • 4189 answers • 92% helpful

    do any lights blink when you press buttons in Directv mode?
    2 comments

    1 other expert is backing this answer

    • R
      Rich
      NO
    • DIRECTV • 4189 answers • 92% helpful

      then it sounds like your remote is dead. the only thing you can do is either purchase one from Wal-Mart, or lowes for about 20 dollars. or call18005315000 if you have the protection plan ($5.99 a month) you can get a new one for free
  • DIRECTV • 110 answers • 88% helpful

    Please check to see if the batteries are working if not has the remote gotten wet , also check to see if there is dirty on the coils and if there is please clean with a dry cloth. If none of these things work they will replace the remote but you will have to pay for the shipping of the device.
  • DIRECTV • 4393 answers • 90% helpful

    have you tried changing the batteries? 99% of the time they are not strong enough. If new batteries and it still doesn't work, call 1-800-531-5000 to order a replacement remote. if you have the protection plan the replacement is free, without the protection plan they are $15 and shipped to you within 2-3 days. Walmart also sells directv remotes.
  • DIRECTV • 15792 answers • 95% helpful

    check ur batteries to make sure there in right.. Or u might need a new remote.. Please call DIRECTV at 1-800-531-5000