only some channels are working

only some channels are working it says searching for a signal on about half the channels
lori asked this question 3 years ago
  • DIRECTV • 1414 answers • 91% helpful

    Is there a specified code on screen?
    • L
      the only thing it says is searchng for signal. The weird thing is that it is only for certain channels
    • DIRECTV • 1414 answers • 91% helpful

      Sounds like your dish is out of alignment and unfortunately you will need a tech to correct it. With the protection plan it is free of you do not have that it is 49.95 plus tax. Call 1800 5315000.
  • DIRECTV • 4377 answers • 92% helpful

    You must have hd. Your dish is out of alignment. Just call directv at 18005315000 and have a service technician come out and fIx it, and any other potential issues
  • DIRECTV • 16808 answers • 95% helpful

    Please call. Direct tv at 1-800-531-5000 & have a tech come out & fix ur system. This way u know for sure its all good-to-go. Thank u & im sorry about ur signal loss. :)
    1 comment
    • DIRECTV • 16808 answers • 95% helpful

      As a tech sounds like we need to re-adjust ur satellite. They need this after a bad storm or maintance.
  • DIRECTV • 4437 answers • 90% helpful

    sounds like you need your dish re-aligned - please call 1-800-531-5000 to set up a service call.
  • DIRECTV • 5952 answers • 96% helpful

    sounds like a dish aligment issue - call into technical support at 1-800-531-5000 to schedule a service call