Ask a question – describe your problem in detail.

Get help from experts on:
    more options

2 minutes

Average Response Time

My receiver keeps "restarting" constantly, and inbetween seems to freeze up and won't respond at...

My receiver keeps "restarting" constantly, and inbetween seems to freeze up and won't respond at all. I've tried unplugging it...sometimes it works, and sometimes I have to do it multiple times.
1 comment
Kelly asked this question 1 year ago
  • Q: Kelly....also...that can be poor signal from sat/transponder thats used to update the software for your particular receiver. IF you are able to reset it and eventually get it back up...hold down the INFO key on remote until getting to system info screen and select run system test, because that can also represent a hard drive issue if this is a dvr! Hope that helps!

    The customer hasn't provided an answer yet.

  • DIRECTV • 707 answers • 93% helpful

    sounds to me like you receiver keeps overheating and restarting itself call 1 800 531 5000 for service
    2 comments

    13 other experts are backing this answer

    • DIRECTV • 4968 answers • 95% helpful

      sounds like you have done all the troubleshooting - sound like you need a replace receiver - just call into technical support at 1-800-531-5000
    • • 2191 answers • 93% helpful

      Kelly if have another device such as dvd or blu ray player game console on top or underneath your receiver please move it somewhere else that will cause your receiver to overheat!
  • DIRECTV • 1365 answers • 97% helpful

    Kelly....also...that can be poor signal from sat/transponder thats used to update the software for your particular receiver. IF you are able to reset it and eventually get it back up...hold down the INFO key on remote until getting to system info screen and select run system test, because that can also represent a hard drive issue if this is a dvr! Hope that helps! Call 1-800-531-5000 and report diagnostic code if you are getting one!
  • DIRECTV • 340 answers • 100% helpful

    Reading what has been discussed so far, the only thing that can be done now is to get the unit replaced. You can do so by calling 1-800-531-5000 and asking for tech suport. They will have you go through some trouble shooting steps to ensure that nothing has been missed, then sumbit an order for a replacement.