Ask a question – describe your problem in detail.

Get help from experts on:
    more options

3 minutes

Average Response Time

My directv remote will not work my receiver!

My directv remote will not work my receiver!!! Remote is an rc65x and the receiver is a model r15
Hugh asked this question 1 year ago
  • AnswerMan

    I can Help; I've been trained by DirecTV. I have worked as a Technical Support Supervisor for DirecTV for...

    Step One - Check the sensors and settings. Ensure nothing's blocking the sensor and emitter on the receiver and remote. Wipe the receiver's sensor and remote emitter with a soft, lint-free cloth to clean it. Ensure the remote's in satellite mode: slide the Mode switch to the DIRECTV position.
    Check IR/RF settings in the receiver. Verify the receiver and the remote are in the same mode, either IR or RF. Enable / disable RF Mode as needed. IR mode is the default setting for replacement receivers and remotes. The receiver and the remote must be in the same mode for the remote to operate the receiver. Disable RF mode if unsure. Step Two -Reset the Remote
    DIRECTV White Remotes only: Press and hold MUTE and SELECT buttons until green light above mode switch flashes twice. Enter 9-8-1 on keypad. Green light flashes 4 times.
    Reprogram the remote to the receiver and other devices/components.
    Best to go to http://www.directv.com/DTVAPP/content/remote_codes

    0 comments

    6 other experts are backing this answer

  • D Girl

    being in crg (customer retention group/save team), i am the last person you will ever need to speak with to...

    first off, make sure the batteries are good and the sensors on both the receiver and the remote control are clean.

    Remote Control Code Lookup
    This handy online tool gives you the code you need to set up your remote to control the devices connected to your TV.
    Get your code: http://www.directv.com/DTVAPP/content/remote_codes

    How to program your DIRECTV remote control:
    • Press MENU on remote.
    • Select "Parental, Favs and Setup".
    • Select "System Setup".
    • Select "Remote".
    • Select "Program Remote".
    While aiming remote at device, follow onscreen instructions to program remote to TV, DVD, or other device.
    How to program the white DIRECTV remote to your TV
    • Look up the control codes for your DIRECTV remote control.
    • Make sure your TV is turned on.
    • Slide the mode switch at top of remote to "TV".
    • Press and hold the MUTE button. This is located above the number 1 button.
    • While still holding down MUTE, press and hold the SELECT button until the green light at the top of
    • the remote flashes twice.
    • Enter the first TV code you have. The green light on remote should flash twice.
    • Aim remote at TV and press PWR button once. The TV should power off.
    • Once the TV is able to power off/on and control the volume, slide the mode switch at the top of the
    • remote back to the left (DIRECTV). Your remote is now programmed.
    If the TV does not power off, repeat steps 4, 5, 6, and 7, using the next code for your TV brand.
    If remote control fails to program using all available codes, try scanning for the code.

    How to scan for TV codes on your DIRECTV remote
    • Make sure your TV is turned on.
    • Slide the mode switch at top of remote to "TV".
    • Press and hold the MUTE button. This is located above the number 1 button.
    • While still holding down MUTE, press and hold the SELECT button until green light at the top of the
    • remote flashes twice.
    • Then enter 9911, the green light on remote should flash twice.
    • Point remote at TV and press CHANNEL UP button. Tap the CHANNEL UP button repeatedly until
    • the TV powers off.
    • When the TV powers off, press and release the SELECT button.
    Note: If the green light flashes three times before TV responds, then all codes have been cycled through.
    Our remote controls are guaranteed to program to your DIRECTV receiver, however your TV may not be compatible with our remote control.

    0 comments

    1 other expert is backing this answer

  • TECH

    I know the directv system up and down. I can give you an answer to anything. I've been a technician for...

    use the buttons on your receiver to go into your menu, settings, remote control, select the tab that says "reset remote" try using your remote then. let me know if it doesn't work and I'll walk you through another step

  • BIKERDOLPHIN

    WORK AS INSTALLER AND SERVICE TECH ALSO AT THE CASE MANAGEMENT DEPT

    First thing u need to do is reset the remote completly to do that press and hold "select and mute" until the top light start flashing then press 981.
    now ur remote is reset to manufacture specs
    now u wanna make sure the reciver is on "IR"
    hit "menu"
    then "parental favs and set up"
    then "settings"
    then "remote"
    under remote hit "RF - IR"
    Make sure is on IR
    now try ur remote if still not responding
    press and hols "mute and "select" when the light start flashing relese and press 00001 then try if it does"t work try "00002"
    that should fix ur problem.