I've been a tech for Dish Network for 12 years & Directv for 3 years. I also was a Paratrooper (509th)...Accepted answer
This is a problem with r equ. It sounds like a switch outside that goes to the satellite. Please call 1-800-531-5000 so we can get a tech out right away.4 comments
I currently work as a CSR for Directv. I was an installer for over 8 years for Directv and dish network. If...
If both receivers are doing it then it maybe an electrical problem. Do you notice if your power is flickering? I would suggest calling 18005315000 and asking for tech. They can send a tech out.7 comments
I know the directv system up and down. I can give you an answer to anything. I've been a technician for...
Both at the receivers at the same time is rare. There is either a power issue with the outlets or a software issue. Either way, your best bet is to call 18005315000 and get a technician out there for a service call.
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This is often a sign of a receiver failing, but as SATMAN stated two at the same time is just odd! It's possible they could both be failing, but also could be electrical. Definitely call, and either 1) you'll get new receivers or 2) have a tech come out to look at them. Sorry we can't do more for you here.
being in crg (customer retention group/save team), i am the last person you will ever need to speak with to...
How rare that both receivers are cutting out. Hard to speculate from here. Usually when 1 receiver starts resettig it needs to be replaced, but both receivers at once as everyone else said is usually an electrical issue. Call 1-800-531-5000 and speak with Technical Support. They will do 1 of 2 things: 1) replace both receivers, 2) send a tech to your home. When you call, be prepared for some hands on troubleshooting.1 comment