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For some reason this happens once in a while. If you reset your receiver, it should come back without doing anything else. Be sure notifications is set to 'on' in setup.2 comments
I can Help; I've been trained by DirecTV. I have worked as a Technical Support Supervisor for DirecTV for...
1.From either the receiver's quick or main Menu or the receiver's System Setup menu.
2.Select TVmail & Caller ID, Calls & Msgs, or Caller ID, depending on the option displayed.
3.Turn Caller ID, Calls & Msgs, or Display Caller ID on or off as necessary.
For caller ID to be on your receiver should be displaying NOTICES: Off (which means caller ID is on)
IF that's what your receiver shows and still not working and you subscribe to caller ID with your phone company, disconnect the phone cable form the back of the receiver, Now press the red reset button; once your receiver is back up, reconnect the phone cable - resolve issue 99% of the time - if still not working and you want that feature - you'll need to call into technical support 1-800-531-5000 for possible replacement of your receiver
I know the directv system up and down. I can give you an answer to anything. I've been a technician for...
Go into the Directv menu under the caller id option and turn notices on
If it ain't broke, don't fix it
This should help you out.