being in crg (customer retention group/save team), i am the last person you will ever need to speak with to...
You may find you have zero signal strength on some satellite transponders (usually transponders 4, 12, 18, 20, 26 and 28). This is normal; with our new satellite we simply don't use those transponders to deliver a signal to your part of the country.
Are you getting any error message? call 1-800-531-5000. You may need a service call.6 comments
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I know the directv system up and down. I can give you an answer to anything. I've been a technician for...
Make sure the dish is aligned correctly first and everything in between like you lnb, multiswitch, etc. just call 18005315000 and have a technician come and make sure everything is working like it should.0 comments
1 other expert is backing this answer
I can Help; I've been trained by DirecTV. I have worked as a Technical Support Supervisor for DirecTV for...
Sounds like you might need a dish alignment. Depending on the transponders you are looking at some will show zero. When you say some channels do not come in - what is displayed on the screen when you go to those channels?2 comments
I've been a tech for Dish Network for 12 years & Directv for 3 years. I also was a Paratrooper (509th)...
Hey its time for an up-grade.. U've been a great cust and deserve a up-grade... Just call 1-800-531-5000 and they will assits u.. THANK U for beiing a great cust!!!!!!!!!!!!