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I need to disputes a payment

I need to disputes a payment
crystal asked this question 7 months ago
  • AnswerMan

    I can Help; I've been trained by DirecTV. I have worked as a Technical Support Supervisor for DirecTV for...

    You can call 1-800-531-5000 and ask to speak to someone in billing. However do not be surprised if a rep says they can help you; almost all rep's are trained for basic billing disputes, or ask to speak to a supervisor - of course your welcome to write into DIRECTV, Inc.
    Attn: Billing Disputes
    P.O. Box 6550
    Greenwood Village, CO 80155-6550
    please provide your account number in your letter. Also you are responsible for paying total amount due except disputed charges – you can also fill out a payment issue/dispute form at: directv.com/paymentdisputes

    13 comments

    8 other experts are backing this answer

    • C

      crystal

      I went to that web site but i couldnt find where u go to fill the form at
    • AnswerMan

      try this direct link https://dtv3.custhelp.com/
    • C

      crystal

      I need more time
    • AnswerMan

      If you've been informed that your services will be interrupted, you can request a payment extension of up to five days.
      Here's how:
      Step 1.
      Sign in to your DIRECTV online account.
      Step 2.
      On your My Overview page, click "Pay Now" below the amount due.
      Step 3.
      Click the "Request a Service Interruption Extension" link and follow the steps on your screen.
      To request an extension by phone, please call us a 1-800-531-5000. At the main menu say, “I need a Payment Extension.”
    • C

      crystal

      Where do I sign in I never did this before so I don't know what to do
    • AnswerMan

      just go to Directv.com and register your account information. You will need a copy of your bill for your account number
    • C

      crystal

      And then what because I paid my bill but that's the problem I am having bmecause I paid it on the thirteen but they didn't take it out until the the twenty second and it made me have bounce check I have the confirmation number so where do I go from putting my information about my account
    • AnswerMan

      by going to https://dtv3.custhelp.com/ and fill out the information.
      How did you make the payment to Directv? sounds like the issue is when your bank cleared he payment (DirecTV has no control when your bank clears the payment) - also not to sound rude - once you make a payment to any company you should subtract that amount from your total available balance until it does clear. IF you mailed your payment in it take 7 to 10 business days. I have never had an issue with any type of payment with DirecTV, and normally clears my bank within 3 days. Not sure what your trying to achieve, DirecTV will not credit for bounce check if you made a payment and did not subtract that amount form your balance until it cleared (whether it takes 3 days or 10 days to clear).
    • AnswerMan

      **DISCLAIMER** DIRECTLY is not Directv, we are current and former employees. We do not have access to your account and our advice is limited based on the information you provide.
      Directly is an independent community of experts and is not sponsored by any big company.
      Experts help on their own and not on behalf of Directly or any big company.
    • C

      crystal

      I call direct tv and they told me to go online and say I want to dispute a payment and sir I am not being mean but I always use my dept card every month and never had trouble and it is puzzling me that this month it took so long I know it usely don't take nine days to clear and I did write it in my checking account I always do and I call my bank to see what clear and i check ever thing thst clears and i had a check on everything that clear on that day and.one of them was direct tv and it wasn't on the day that they saying it clear that's why I am having so much trouble to believe tthat this is happening to me like said when I called it in they gave me a confirmation number
    • AnswerMan

      Crystal you are NOT being mean! I understand your frustration. Again best to go to https://dtv3.custhelp.com/ and fill out the information. - please note it take 7 to 10 business days. Also you can also contact Ellen Filipiak To address your issue; If you've contacted Customer Care/Technical Support and require additional clarification or support, contact Ellen Filipiak, Sr. VP of Customer Care. http://www.directv.com/DTVAPP/global/contentPag...
      Ellen Filipiak
      Senior Vice President of Customer Service
      ellen.filipiak@directv.com
    • C

      crystal

      I will do that but I promise u I call on the thirteen and I know it don't take that long to clear and i want u to know I am not trying to rip direct tv off like I said I never had trouble before but i do appreciate your help thank u
    • AnswerMan

      No Problem Crystal - and I agree with - should not take 9 days to clear your account once you make a payment either on-line, IVR, or through a rep.
      Anything else we can do for you let us know
  • D Girl

    being in crg (customer retention group/save team), i am the last person you will ever need to speak with to...

    Dispute Credit Card Charges. http://support.directv.com/app/answers/detail/a...
    At DIRECTV we work very hard to ensure the accuracy of our billing but in the unlikely event that your credit or debit card is charged in error, we are here to help.
    If you feel that your credit or debit card has been charged in error, you should visit our website at. www.directv.com/paymentdisputes
    • The entire credit/debit card number or bank account and routing numbers.
    • Your DIRECTV account number (if applicable)
    • A brief explanation of the issue, including the date and dollar amount of the disputed transaction(s).
    • Your name, phone number and email address so we can contact you.
    • Upload image of the credit card/bank statement showing the disputed transaction(s) and the name and address of the bank account/card holder.
    Please note that this information is required to research the charges, failure to provide this information will lead to a delay in processing your request.

    8 comments

    2 other experts are backing this answer

  • Satman

    I currently work as a CSR for Directv. I was an installer for over 8 years for Directv and dish network. If...

    Go to www.directv.com/paymentdisputes and file the form. It takes about 10 days to complete.