directv installer 7
I am a Directv installer and have been for 7 years I have a lot of hands on experience to answer your...Accepted answer
ok first make sure the phone conection you are using is good sometime phone lines have reversed polarity and the id will not work because of this you do need a phone tester to do this but they are very inexpensive at a hardware store turn the id off in the menu try it then tujrn it back on i works sometimes and sometimes it looks lke the id is onand its off its got me a few times too put a dsl filkter on the phone line even if you dont have dsl it takes out noise if you are using a cable based or internet based phone the caller id might not work no matter what you do first thing reset the reiciver before you try anything that is innportant1 comment
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being in crg (customer retention group/save team), i am the last person you will ever need to speak with to...
Hi Donald. first, check to make sure the phone line is active and once you have confirmed that do a hard reset of your receiver. While the receiver/tv is turned on unplug receiver from electrical outlet for 15-20 seconds, then plug back in - this will cause your receiver to reboot. If this does not resolve the issue call 1-800-531-5000 and speak with Technical Support. Be prepared for some hands on troubleshooting.