I Can't get my caller ID to work on my direct tv.

I Can't get my caller ID to work on my direct tv. i ran a telephone cable from the receiver to a telephone outlet, and it's turned on in the caller ID setup.
Donald asked this question 3 years ago
  • DIRECTV • 313 answers • 79% helpful

    Accepted answer
    ok first make sure the phone conection you are using is good sometime phone lines have reversed polarity and the id will not work because of this you do need a phone tester to do this but they are very inexpensive at a hardware store turn the id off in the menu try it then tujrn it back on i works sometimes and sometimes it looks lke the id is onand its off its got me a few times too put a dsl filkter on the phone line even if you dont have dsl it takes out noise if you are using a cable based or internet based phone the caller id might not work no matter what you do first thing reset the reiciver before you try anything that is innportant
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    7 other experts are backing this answer

    • DIRECTV • 313 answers • 79% helpful

      if nothng works you could have a bad modem in your rieciever try running the sysytem test to see if the rieciever reconizes the phone line too
  • DIRECTV • 4437 answers • 90% helpful

    Hi Donald. first, check to make sure the phone line is active and once you have confirmed that do a hard reset of your receiver. While the receiver/tv is turned on unplug receiver from electrical outlet for 15-20 seconds, then plug back in - this will cause your receiver to reboot. If this does not resolve the issue call 1-800-531-5000 and speak with Technical Support. Be prepared for some hands on troubleshooting.