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Are you getting an error message? You can try unplugging for 15 seconds, and/or go on to https://www.directv.com/DTVAPP/mydirectv/mysyst.... You will need to sign in to your account or set one up...quick and easy.
I can Help; I've been trained by DirecTV. I have worked as a Technical Support Supervisor for DirecTV for...
In Order to understand your issue, I would require more information.
Is there any message on your screen? If so what is it displaying. Once I have that information I would be able to provide further assistance.
If you ever need other questions answered, here's a personal link: http://www.insidr.com/in/answerman-2
I know the directv system up and down. I can give you an answer to anything. I've been a technician for...
Reset your receiver
being in crg (customer retention group/save team), i am the last person you will ever need to speak with to...
reset your receiver - unplug for 15 seconds and then let it reboot - you might also need authorizations resent - you can do this online at directv.com, log into your account and go to the equipment tab, then click on resent authorization - if you don't have access to www.directv.com, you can call 1-800-531-5000 and ask any rep to resend authorization.
question is not clear enough.need more info on problem