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genie reciever is showing a grey screen after trying to search for server a few days ago.

genie reciever is showing a grey screen after trying to search for server a few days ago. Grey screen refuses to go away after resetting the genie. The main DVR receiver for the house still has a picture and everything is fine. I just cant seem to get service throughout the res of the house.
desmon asked this question 9 months ago
  • Satman

    I currently work as a CSR for Directv. I was an installer for over 8 years for Directv and dish network. If...

    First reset all your receivers starting with the genie. If after this reset you still have nopicture thenyou will need to call and get it replaced

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  • DTVGirl

    Hey, everyone! Got a notification from Directly to come and help out, so contact me with any DirecTV...

    Desmon, you won't need a replacement receiver. You will need to reset the main, larger DVR and then reset the Genie mini, that smaller receiver. This will resolve the grey screen. If it pops up again, call DTV and let them know. They'll escalate the issue to engineering and get some software pushed to your receiver to update and resolve the issue permanently.

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