genie reciever is showing a grey screen after trying to search for server a few days ago.

genie reciever is showing a grey screen after trying to search for server a few days ago. Grey screen refuses to go away after resetting the genie. The main DVR receiver for the house still has a picture and everything is fine. I just cant seem to get service throughout the res of the house.
desmon asked this question 2 years ago
  • DIRECTV • 1414 answers • 91% helpful

    First reset all your receivers starting with the genie. If after this reset you still have nopicture thenyou will need to call and get it replaced
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    • 2191 answers • 93% helpful

      Call 1 800 531 5000 and aee if tech support can help and if not like SatMan said get a replacement Desmom
  • DIRECTV • 62 answers • 100% helpful

    Desmon, you won't need a replacement receiver. You will need to reset the main, larger DVR and then reset the Genie mini, that smaller receiver. This will resolve the grey screen. If it pops up again, call DTV and let them know. They'll escalate the issue to engineering and get some software pushed to your receiver to update and resolve the issue permanently.
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    • D
      desmon
      well it suddenly fixed itself after resetting my genie mini a couple of times... but I will definitely stay tuned and keep you all up to date if I continue to experience difficulties.