•A Visa prepaid gift card is mailed to eligible customers 8 – 12 weeks after the redemption form is received and it is determined the customer meets all eligibility requirements.
?DIRECTV service must be active for at least 30 consecutive days before the gift card is sent to the customer's address.
?Order DIRECTV through the special toll-free number(s).
?Go to www.DIRECTV.com.
?Follow the instructions to download/complete the rebate form.
?Mail the form to the address listed on it within 90 days of service activation
I hope this helps - or if you can clarify your question I can provide more information for you
Answerman is correct. You might also want to check your original order confirmation to see if it was part of the order. That is the only way it would be issued. Call 1-800-531-5000 and speak with customer service to resolve any issues.