error code 775

error code 775
Jim asked this question 3 years ago
  • DIRECTV • 4437 answers • 90% helpful

    Accepted answer
    These numbers are error codes that indicate your receiver is having trouble communicating with your satellite dish. As a result, your TVsignal may be interrupted.

    To solve the issue, you can try a few things:

    Make sure all the cables connected to your receiver are secure.
    You may have a device in your setup that looks like the device pictured here. This is called a SWiM Power Inserter. Make sure it's plugged into an electrical outlet or an active power strip and the cables connected to it are secure. Do not plug in the SWiM Power Inserter to an power outlet that can be turned off or this could continue to impact your viewing experience.
    If all of these connections are secure, try resetting your receiver. On some receivers, there is a small red button inside the access card door on the front panel. Simply press this button and wait for the receiver to reset. If you have a receiver that does not have this button, you can reset the receiver by unplugging the power cord for 15 seconds and then replugging it.
    If none of these solves the issue, you may need to schedule a service call. You can reach DIRECTV customer support at 1-800-531-5000.
    • DIRECTV • 4437 answers • 90% helpful

    • Jim
      Thanks , the power was off on my SWiM power inserter something else tripped the breaker.
  • DIRECTV • 5952 answers • 96% helpful

    775 - Problem Communicating w/ Dish - OSD that can appear at bootup or reset when the SWiM isn't detected, which can cause SFSS. locate the SWiM Power inserter. reset by unplugging for about 1 minute. If still an issue you will require a service call - and need to call into technical support at 1-800-531-5000

    2 other experts are backing this answer

  • DIRECTV • 477 answers • 85% helpful

    Have you moved any receivers?
  • DIRECTV • 16808 answers • 95% helpful

    Call directv at 1-800-531-5000 & we will send out a tech to restore ur satellite.